Delivery Costs

Can I pick up my order personally Fotemia?

The personal collection is possible. For this purpose, please contact our customer service staff in connection, this will clarify all the steps in the relationship with you.

What happens if I am in the delivery of the package'm not at home?

We send our deliveries by UPS or DPD. If you do not at the time of delivery at home, you will receive written notification. Our service package is then once again try to carry out the extradition. For more information see here.

Which parcel service sent Fotemia My Stuff?

We ship all our packages with UPS or DPD. DHL freight stations are operated by DHL.

What time is the delivery of my order?

An exact time we can not tell you unfortunately. Depending on the itinerary of the package delivery service may vary hours. If you do not at the time of delivery at home, you will receive written notification.

How long does delivery of my order?

About the time of shipment we will notify you by e-mail - you will receive a shipping confirmation along with the tracking number. The period between the receipt of your order and delivery will depend on the method of payment and availability of products ordered. If you pay in advance, we wait and receipt of the invoice amount to our account. COD orders, however, go immediately to the shipping (unless the products are in stock). The availability of specific products shown in our web shop.

If an Express shipping is possible and what this case is the charge?

Express shipping, we offer our customers for granted. The cost for the Express package please contact our customer service.

What are the costs in advance or on delivery?

The take in addition to the shipping costs, please consult the following list.

We offer the payment option "delivery" of our parcel service DPD. Unfortunately, there is a COD-DPD limit that must not be exceeded. The amount of this payment to be invoiced amount to € 595.00. Invoice amounts that exceed this value should therefore be paid for in advance.

If you have any questions on the exact procedure, please contact our hotline staff. (Phone.: +49 611 / 33 63 000)

The shipping cost may vary according to weight and size of products, such as printers, etc. differ.